Support Center

Sending out complimentary tickets

Last Updated: Dec 22, 2016 04:45PM SAST

You may have guests who don't need to pay for tickets at your event. Whether they are speakers at your conference, DJs at your music festival or just really close friends to want to offer to treat, send them complimentary tickets straight from your event dashboard. Comps are free for you to send and free for your guests to receive.
 

Note that you can only issue 200 complimentary tickets per event in your Quicket account. If your event is recurring, you'll be able to issue 200 tickets per each event in the series. To issue more than 200 complimentary tickets, you'll need to create and then link a Mandrill account.


Start by logging into your Quicket account and going to My Events >> Manage Events. Click Manage next to the event for which you'd like to send complimentary tickets.



Select Guests and then Complimentaries from the left-side menu of your event dashboard.

 

First choose whether you're sending comps to one person or multiple people. If you're sending tickets to just one person, you'll need to provide their first name, surname and email address.



If you only want the guest to appear on the guest list without sending them a ticket email, you can un-tick 'Send email.'

Note that you can only issue 200 complimentary tickets per event in your Quicket account. If your event is recurring, you'll be able to issue 200 tickets per each event in the series. To issue more than 200 complimentary tickets, you'll need to create and then link a Mandrill account.

For helping linking your Mandrill account: http://help.quicket.co.za/customer/en/portal/articles/2458089-linking-mail-accounts

If you're sending comps to multiple guests, you'll want to select Many people from the drop-down menu under Guest details.




You'll need to create a spreadsheet of your guests, separating each column by firstname, surname and email. Make sure there are no spaces or special characters in any fields, or you will receive an error when trying to upload the file. Save the file as a CSV (comma delimited) file, then upload the file under Step 3: Choose File.

Note that you can only send out 200 complimentary tickets per event.


Next, you'll want to indicate which ticket(s) each guest should receive and how many.



Enter the amount of tickets the guests should receive in the box under the ticket type you'd like to send them. You can send multiple ticket types to guests. Note that if you're sending tickets to multiple people in a CSV file, they will each receive the same ticket type and the same amount of tickets.

Click Add guests when you're done, and Quicket will add the guests to your guest list and send the ticket email to the guests if you've chosen to do so.


Please note that complimentary tickets count toward your event capacity; e.g. if you have an event capacity of 50 and have sent out 45 comps, only 5 tickets will be available for sale on your event page. However, if your event is sold out, you are still able to send out complimentary tickets from your account.

Delivery report


You can check the delivery status of complimentary ticket emails by clicking View online or Download after you've added your guests.


 

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