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Integrate with Zapier

Last Updated: Jan 26, 2017 02:38PM SAST

You'd like to connect your Quicket event to other services so that you can do things like automatically add a guest to your CRM when they buy a ticket or get an SMS when a VIP checks in at the gate. Integrate your Quicket event with Zapier and choose from thousands of apps and services to connect with for an even more seamless ticketing experience.

Create your account on Zapier here:; for more information on using Zapier in general, find a wide selection of articles in their Help Centre here:

Once logged into your Zapier account, click Make a Zap!.


Choose Quicket as your Trigger App. You can search for Quicket in the search bar, or if you've used Zapier and connected with Quicket before, just choose Quicket from under YOUR APPS.

Select which Quicket trigger you'd like an action for.

Guest Cancelled: This triggers an action when a ticket is cancelled. This includes tickets cancelled because a refund was processed, or tickets cancelled because they were transferred to another a ticket holder.

Guest Added: This triggers an action when a single guest is added to your event. E.g. if someone makes an order for three tickets, an action will be triggered for all three guests.

Guest Checkin: This triggers an action when the guest is checked into your event or checked out of the event. 

Order Added: This triggers an action when an order for your event is completed. E.g. if someone makes an order for three tickets, an action will be triggered only once for the order.

Click Save + Continue at the bottom once you've selected a Trigger. Note that you can only set up one Trigger per Zap, so you'll need to make multiple Zaps to set up multiple Triggers.

Next, you'll need to connect your Quicket account to Zapier. If you've already connected a Quicket account, you can select your account, or click Connect a New Account.

If you click Connect a New Account you'll see a popup asking you to retrieve your Quicket usertoken. Click the link provided and you'll be taken to your Quicket account to fetch your usertoken.

Copy the usertoken, enter it into the space provided in the Zapier popup and click Yes, continue.

Click Save + Continue once connected.

On the following page you'll need to select which of your Quicket events you're integrating with Zapier. Search for your event by name or event ID, or select from the list of events that Zapier fetched from your account.

Note that you will only be able to select one of your Active events.

Zapier will want to test the trigger to make sure everything will run smoothly. Make sure you have at least one guest in your event before continuing. If you don't have any guests in your event yet, you can send yourself a complimentary ticket and then cancel it later on.

Click Fetch & Continue to start the test.

If the test was successful, you'll see an option view your guest to see all of the information that Zapier pulls through. If everything looks good, click Continue.

Next you'll need to choose the Action App. This is the app or service that you want triggered by Quicket.

Choose from a list of apps you've used previously, or search for the app using the search bar. You can choose from hundreds of apps.

Once you've selected your app, you'll need to choose an Action. This is what will happen in the app or service when your trigger on Quicket happens. Click Save + Continue once you've selected your action.


You'll need to connect to your account on the app that you've selected so Zapier can test your action.

Click Save + Continue once you've tested that the account is connected.


Zapier will generate the different options that you have for the Action you've selected.

Here you'll see that we've set up a post to be sent to the Ryver user Eddy Bot. The post subject will include the ticket holder name and date the guest was added. The body of the post will say what the ticket holder's favourite colour is; 'What is your favourite colour?' is one of the custom questions we've collected from guests at checkout.

Test your action to make sure it works, and click Finish once done.

For more information on creating Zaps, visit the Zapier helpdesk here:

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