Support Center

I can't find or print my tickets

Last Updated: Feb 02, 2017 11:56AM SAST

You've ordered tickets, but you're unable to find them or accidentally deleted your ticket confirmation email. Don't worry - we've captured your ticket in a couple places, so you never need to worry that it's lost.

Option 1: Check your email account


Your tickets will be sent to the email address that you provided under Buyer Information on the checkout page. If you don't see them in your inbox within a couple minutes of your order being completed, it's possible your tickets have landed in your Promotions tab or spam folder. You can also use the search bar in your email account to search for emails from Quicket.
 
Your barcodes will appear in the body of the email, as well as a PDF document attached to the email. You can either show the email itself to gain entry to the event or download the PDF of your tickets. As long you have your barcodes, you should have no problems.
 
If you haven’t received your email after a few minutes and you suspect it could be a firewall issue, get in touch with us and we can help you access your Quicket account and track down your tickets.


Option 2: Check on Quicket

1. Log in


A Quicket account is automatically created for you the first time you order tickets on Quicket so you can always access your tickets from there.

Go to the Quicket login page
here, enter your email address (the one you entered under Buyer Information on the check out page) and your password. If you're unsure of your password just click Forgot your password, and we'll send you a reset link (see this article for more help resetting your password).




2. Go to My tickets

From the Account management page, you can view your tickets by clicking My tickets, in the left side menu.




You can also find My tickets at the top right corner of the page by clicking your email address


 
3. Download tickets

If your tickets have already been confirmed, they will be available under My Tickets >> Upcoming. Simply find the tickets you are looking for in your account and click Download Tickets.






If you have multiple tickets in your purchase, you can download the tickets separately to email to the other guests in your group.

You can download your tickets to print, or if you have a smart phone, you can show the tickets on your phone on arrival.


 

Contact Us

support@quicket.co.za
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